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How We Handle Your Account Information

We collect what we need to verify your account, process your bKash, Nagad and Rocket deposits, and keep your lobby access secure. This policy covers what we gather, how long we hold it, and who you contact to request changes or deletion.

Account verificationPayment dataDevice & IP logsCookie preferencesWithdrawal verification
BA 999 How We Handle Your Account Information
POLICY CONTACT

Request Your Data or Ask Questions

Reach our data-protection contact if you want to see what information we hold, correct an error, or request account deletion. Email responses come within two business days; live chat handles quick clarifications during support hours.

Team online

Email

Send data-access or deletion requests to our privacy inbox. Include your registered mobile number so we can verify your identity before releasing any account information.

Live Chat

Ask general privacy questions through the chat widget in your account dashboard. Our team explains what data we collect, how cookies work, and how to update your contact details.

Account Settings

View your stored mobile number, email and payment wallet references in the profile section. You can update your email address yourself; mobile-number changes require verification through our support team.

DATA HANDLING

How We Protect and Store Your Information

We encrypt payment confirmations and account credentials with industry-standard protocols, store transaction logs on secure servers, and restrict data access to verified staff handling withdrawals and compliance checks. You control who sees your balance and betting history by keeping your login credentials private.

Encryption

Account passwords are hashed before storage. Payment data traveling between your bKash, Nagad or Rocket app and our cashier passes through encrypted channels so transaction amounts and wallet IDs stay protected from interception.

Cookie Control

Essential cookies keep you logged in and remember your language choice. Analytics cookies track page views to help us fix navigation issues; you can block these through your browser without affecting account access or deposits.

Data Retention

We hold your transaction history for six years to comply with financial record standards, then archive or delete it. Accounts inactive for three years are flagged for deletion; we send an email warning thirty days before permanent removal.

Your Rights

Request a copy of your stored data, ask us to correct outdated information, or submit an account-deletion request through email. Deletion erases your profile and betting history but preserves transaction records required by financial regulations.

Common Privacy Questions

We collect your mobile number, email address, date of birth and payment wallet identifier when you create an account. We also log your IP address and device type to verify regional eligibility and prevent duplicate registrations.

We share transaction references with bKash, Nagad and Rocket to process deposits and withdrawals. We do not sell your data to advertisers or brokers. Regulatory authorities may request records under legal obligation.

Transaction logs are retained for six years to meet financial record standards. Account profiles remain active as long as you log in; after three years of inactivity we send a deletion warning and erase the account thirty days later.

Yes. Email our privacy inbox with your registered mobile number. We verify your identity and send a report of stored data within seven business days, covering account details, transaction history and device logs.

Submit a deletion request through email or live chat. We close your account immediately and erase your profile within thirty days. Transaction records required by financial regulations are archived separately and deleted after the statutory retention period.

Essential cookies manage your login session and language preference. Analytics cookies track page views to improve navigation. You can block non-essential cookies through your browser settings without affecting deposits, withdrawals or lobby access.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.